Our Reviews

It was a good experience they found the problem and fixed it

service rep explained everything keep in mind TIME means waiting means alot

I went in to get rain guards installed and the service desk was friendly and accommodating. I was pleasantly surprised at how nice the rain guards were and what a great job they did installing them.

Excellent service from time of arrival, intermittent communication on update of repairs and items of concern to the final checkout.

Great experience. Prompt service. Quick turn around

Top notch customer service

Salesman Jimmie works with me well, good people to business with!

Very friendly staff in the service department I would highly recommend these guys to all my friends. The General Manager came out to the waiting area, sat down and chatted with all who were waiting for their vehicles to be serviced. I've been purchasing new vehicles for over 40 years and that never happens. GM Stew Abramson brings this experience to a new level that all GM's need to strive for. Vachon is by far the best there is.

Got me right in, was happy withe the service. The only complaint was you send me a coupon in the mail for $109 oil change, I get to the shop and an oil change is always $109 so you didn't do me any favors to save me money. Why waste your money on printing those coupons out if that's always the price.

Alex and Jake made the experience of getting my lease as easy as possible! They were extremely helpful in explaining the whole process and made this experience at Vachon wonderful!

The best thing about the whole experience was that we did not feel pressured.

Eric and Victir were great to deal with

Everyone was awesome, friendly staff, attention to detail, seamless process from start to finish.

Technicians were very thorough and took time to explain what might have been going on with my car.

In all my years of buying cars I was never as pleased as when I left this dealership in my new Equinox. The Salesman Sean was great to work with and all the staff were pleasant and interested.

Great service, no pushing, friendly fun experience. Love the car!

Great experience in service dept met our salesman Jimmy asked us about our 2026 Traverse love it

They did a good job taking care of my needs they fixed my plate light very good job and fast 😁😁😁

Everyone is really friendly. 😊

Everything was good this time.

Friendly, no pressure salesman, overall a welcoming environment with a great team

You all did very good job talking care of my car 🚗🚗🚗 and in very well manner thank for the good job you did

Great experience. The purchase process was excellent, and everyone there was knowledgeable.

Eric was polite, courteous and efficient, the process went smoothly and I was in and out in 1 hour.

Could not have been a better truck buying experience. They were patient, and worked with us so we could get approved for the MassDOER MOR-EV voucher rebate, even though the sale had to be delayed because of it. Worked with Jimmy (salesman of the month last year!). People are what matters most in this world, and he was courteous and helpful. Also they gave us the best price compared to other dealers for the same truck, which made it all the better.

Everyone was excellent! Especially Alex. Best experience we have ever had buying a vehicle! Will recommend this dealership to everyone! Top notch team effort!

My truck broke down on Saturday I had it towed to dealer on Monday i had my truck back on Wednesday

Vachon Chevrolet was highly recommended by a coworker of mine and she was absolutely right! Very simple from start to finish. BDC was knowledgeable and friendly, my sales consultant Jimmy was awesome with straight forward pricing. Keegan in the finance department explained everything and walked me through the whole process. New to the Chevy world, very satisfied and happy with my new Colorado!

Had my transmission serviced, they were upfront with what needed to be serviced and didn’t try to sell me things I didn’t need . Excellent customer service!!!!

Just an oil change and inspection. Prompt and courteous. Suggestions on upcoming needs but not overly pushy.

Great ! Best dealer i ever encountered

Awesome experience nice friendly people

things went well

Went in for tire rotation and oil change and as usual the service was excellent

10/10. The process of buying my 26 Silverado couldn’t have been easier.

Quick easy service

I am not happy with the service department. I have owned many GM vehicles and never had any problems with them at this stage of ownership. I would not recommend buying a vehicle from Vachon in Brooklyn CT. There had been problems with this vehicle from the very beginning of my ownership of this car.

Service was quick and thorough and all explained well.

Service dept did a great job, working with my ext warranty co to get ussue fully covered!

It's was a very relaxed atmosphere with very low sales pressure. Overall an absolutely great place to purchase a vehicle. I've bought 6 from this dealership and will definitely come back for 7 and 8.

Very detailed explanation of my vehicles needs and timely service. A nice and friendly staff

Easy in right time loved 25.00 gift certificate great service and people

The staff is awesome!!!!! Victor and the crew always take care of me and my car. I don't mind the 40 minutes drive for the service.

My sales representative Jimmy is my go to when looking to buy a car. He listens to my needs, gets me in the vehicle that suits those needs, and is always fair with pricing. Negotiations are a necessary part of the car buying experience and Jimmy and the staff make it easy and no-nonsense. It is obvious that the entire staff have been trained and encouraged to put customer experience as a top priority and that keeps me coming back to them for my vehicle purchases despite them being father than the nearest dealership to my house.

Great service.

Always is pleasure to bring my truck there profesional respectful and honestly ppl

Always friendly and strive to do what is best for customer

I have been to many dealerships which are high pressure and this is definitely not one of them. It's quite refreshing not to be harassed while you're looking at vehicles. They're willing to negotiate and is willing to make a great deal with you. Alex, the salesman was personable and easy to work with. I walked away feeling like I got a great value for what I paid.

The staff at Vachon Chevrolet Inc is above and beyond all my expectations of a Dealer and Service center. I took my 2025 Corvette in for an oil and filter change along with a transmission filter change and in the process they found a minor oil leak. They diagnosed where the leak is coming from and replacing a faulty gasket. All within a weeks time. Top notch professionalism. I can't say enough about their outstanding professional service.

Always quality service. A pleasure!

We waited over an hour just to start an oil change

Saleman was very helpful and not pushy, was given us the time to think about what we wanted ,,,relaxing atmosphere in the dealership. His name is Jimmy Silveira

Vachon representative picked us up at home in the csr we wanted to lease, did the paperwork together with us, got all paperwork signed and we were on the road home with with our new equinox.

I’ve purchased 5 vehicles from you. It’s all good

My new tires were put on while I waited

The service writer was very helpful on some information that I needed and the salesperson that sold in my car went out of his way to say hi to me nice people

Vachon Chevrolet employee did an excellent job washing and vacuuming my vehicle.

Incredible Team of customer focused individuals-really made my visit enjoyable.

Finally had hot cocoa instead of all coffee while I waited even though it didnt take long for oil change. I was able to use a coupon as well as gm rewards which was great considering everything in the world is so expensive we have to save when we can.

I can depend on Vachon Chevrolet to help me servicing my Silverado truck.

Great service

Had a great experience with this dealership. They really went above and beyond to help me get out of a car that was having issues and worked hard to find discounts that helped me get into a brand new vehicle. I’m now paying less per month for my new all wheel drive electric vehicle than I was for my previous small car. The whole team was laid back, helpful, and not pushy at all, which made the experience even better. The signing process was also super fast and easy with their tablet pc system. I was in and out in about an hour and a half. I will definitely do business with them again.

I had an AMAZING experience with this dealership from start to finish! A huge shoutout to my sales person Alex, who was absolutely fantastic to work with. Even though I’m about two hours away, he went ABOVE AND BEYOND to make everything easy and stress-free. He was incredibly patient throughout the entire process and worked hard to get me as close as possible to my target numbers. Communication was outstanding — super quick responses by email and phone, and he made negotiating feel effortless even from a distance. I never once felt pressured, just genuinely supported the whole way through. When I picked up my new car, they had it ready with a full tank of gas, which was a great touch. Alex also took the time to help me set everything up, including getting the vehicle app connected to my phone so I could start using all the features right away. Alex was professional, transparent, and truly willing to work with me to make the deal happen. I couldn’t be happier with how everything turned out. If you’re looking for a dealership that actually listens, responds fast, and works with you — ask for Alex. Highly recommend!!!

Great service staff!

I was extremely pleased with all my dealings with Vachon Chevrolet.

Alex did a good job going over of the details of the vehicle and explaining how everything works

Friendly service.

Very professional service & staff

Service dept was efficient and friendly! This was my first visit and it went extremely well. I will be coming back for my next visit.

Alex Basto is top notch! He communicated with me even on his off hours. Made sure my truck was in good hands! As I am probably the pickiest customer he put up with me and was beyond accommodating!! I’m in FL for work and he made everything a breeze from paperwork to delivery Great team over a Vachon Chevrolet!!! “It’s Bow tie till I die!”

Quick service and I was in and out in no time

Very good

Very professional

They help me out very well and they did a very good job they checked everything that needed to be checked to make sure that the job was done right the man that took care of my car did his job they found the problem and fixed it and I love the way they work they check and recheck and recheck until they know for sure that it's done correctly I appreciate you guys a lot and can't wait to bring my car back in for an oil change and tire rotation that will be soon thank you very much and you have a good day

This was a great visit. The repair and recall work were completed in a timely manner. Appreciate the car wash, vacuum and armor all of the tires and interior. Victor and team did a great job. Thanks! -AJO

Always friendly and courteous. However, electronic glitch issues were not fixed as everything checked out ok. Dangerous situation with no brakes or power steering that could happen again. This is a Chevrolet issue. Not much the dealership can do when codes check out.

Timely service

Customer service!!!!!!

Excellent service. I never have any issues with Vachon. I highly recommend.

Appreciated the opportunity to discuss my situation with the technician who worked on my car. Found him most knowledgeable.

My experience with your dealership was outstanding. Our decision to visit was the correct one. We were treated with respect and the experience was above what we expected. Your staff were wonderful, and most of all they listened. I have bought many cars in the past, and from many dealers, and this was the best experience I ever had. John Quinn, thanks again

Very good service department, always a great job.

Very happy with Brandon and Alex

Paperwork is not that strong point but they’re very nice people

EXCELLENT I ALWAYS GO TO BROOKLYN HOWEVER WHEN I MADE MY APPT. SOMEHOW IT WAS MADE IN VERNON. SERVICE IN BROOKLYN NEVER MISSED A BEAT ,DID MY OIL CHANGE AND MADE SOME RECOMENDATIONS. POLITE /FRIENDLY

Always do a good job.

So easy! Thanks to Alex and Keegan- great guys… made me very comfortable with the whole process

Alex, and team Vachon has met all expectations. I regret I had not purchased vehicles from them in the past however based on my experience of my first vehicle purchased I know when it's time for our next product it will be with Vachon. Gg

Waiting time was longer then expected, didn't receive any updates, had to inquire when my vehicle was to be completed. Do appreciate that the service was carried under warranty.

Quick & professional service.

Great people-reasonable prices, and fast service--

Prompt service.

Great experience with Jimmy in sales

My requirements for a new truck were very specific, and Brandon understood exactly what I needed, and with considerable searching found the exact truck I needed. I had gone to 2 other dealerships and they both tried to sell me what was on the lot rather than listening to me. Excellent job by everyone involved, and THANKS!!

Excellent as always, that’s why I come to Vachon

Brandon and the sales team were excellent. They all went above and beyond and we couldn't be happier.

The front desk is always friendly service. They explain everything. I was a disappointed with the length of time. A 10:00 appointment for a oil change and didn't get my car back till 12:30. I was told I need all wipers. They could only change the back one. The front ones they couldn't do because the new blades don't fit on the wiper arms. It's a 2024, I didn't change the wiper arms, Chevy should make blades to go on. I've tried 2 different auto stores and nothing fits my 2024 Trax. The service department can't order blades for my car because they don't know what will fit.

Prompt excellent service!

Brandon and Keegan were fantastic! It was a pleasure to work with both of them. They made the buying process easy and enjoyable.

Always a great experience

I have been going to Vachon for 2 years .always good service

Very friendly and always helpful!

Service always awesome 👍 thank you all !

Brandon listened to our wants and needs and matched us with the perfect truck in our budget. I found him very trustworthy and kind.

Loved working with Brandon. Very nice guy and easy to work with. Our only issue was that they told us we would get the Toyota discount for switching but then at the last minute told us we didn’t qualify. The manager did try to make it rightby splitting the difference at least.

The Service Dept is very professional and easy to work with. My tire was replaced as quoted and ahead of schedule. Keep up the great work!

Service is excellent and the wait time was minimal.

It was smooth and everyone was kind. I was in and out. I was shown to the area where I could work while I waited and offered coffee and tea. I am very happy and will continue to bring my vehicle back to Vachon.

Great people

Service at Vachon has always been very good. The wait time is never long.

The personnel are always professional and friendly. They are also very accommodating with service schedule.

Exceptional purchasing experience.

Eric is the best! Very helpful and professional. The whole experience with this service dept is incredible!

Terrific experience from sales to service. We live in Massachusetts and ALWAYS choose to have our car serviced at Vachon. Quality of experience trumps convenience for us. We are that pleased with Vachon.

Excellent service. Victor called with all details. Very pleased

Very pleased with the whole experience. Everyone i encountered from the salesperson, Brandon,to the GSM,the finance person and even COO made me feel as though they had my best interest at heart. This 72 yr old widow is grateful and happy to be saying I now have my first new car! Highly recommend Vachon Chevrolet!

Fast and easy.

Glad that they serviced my vehicle the same day I called.

Great experience, making the appointment was easy, I was greeted with a smile, the truck was serviced and I was sent on my way.

The team at Vachon Chevrolet were all professional, personable, with outstanding customer service!

They got me the everything I was looking fir plus some extra features giving me the beat possible del they could

From my Salesmen Jimmy to the finance man Keegan the process was smooth, seamless and very quick. Only spent a total of 2 hours between two days before driving away with my brand new 2026 RST Z71 V8 Silverado. I plan on buying from there again. Special shout out to Brandon for selling the truck I initially wanted because it allowed me to upgrade significantly for barely more money.

Friendly, kind and efficient. The whole team.

They told me what my problem was and they showed me that they would cost me x amount of dollars and I can't afford that right at this time so I told them that I'm just going to have to wait until next time so that I can get it done first I got to get back to work then I'll be able to do something about it but until then it's just going to have to wait I'm going to have to call OnStar and cancel for now because I can't afford to pay for that part at this time so I will try to get some extended warranty somehow some way so that I can afford to pay for it otherwise I don't know what I'm going to do but for right now I'm going to have to cancel that OnStar service system for me for it so but I always go back to vashon for my oil changes and tire rotations and everything they do the great great job and they work with me every every chance I have so I really appreciate the people there they do a good job with me so I thank them all from the bottom of my heart very much and I hope they all have a happy Fourth of July thank you and have a good day goodbye

My salesman, Brandon was great. He helped me get the truck I wanted. Highly recommended!

Good

alex was great explained everything

Everything is always excellent, that's why I've purchased 6 vehicles from Vachon. And in the future I'll be getting 7,8 and 9 from Vachon.

I need an oil change asapand your team was accommodating and took care if me swiftly

Called Jimmy for a test drive, went home same day with a new truck in/out thanks.

We went to Vachon to look at a Chevy Colorado, 3 hours later we completed the entire transaction. Thank you to the entire team at Vachon. If you're interested in purchasing a new vehicle, we highly recommend Vachon.

Good

A good experience

Excellent experience buying a car from Vachon, simple, straightforward, great price and efficient.

Great folks to work with I would recommend them to anyone.

Eric rocks at the service desk. Gets you want you need in a timely manner.

Very good